Jeff founded Adaptability Canada for one reason: to constantly improve the quality of life for Canadians at home, at work, and in the community by enabling a barrier-free society. Moved by his own family’s confrontation with inaccessibly built environments, Jeff soon realized that many Canadians were being neglected when it came to the design of buildings and public spaces.
After twenty years of leading global brands through the process of creating and implementing a superior customer and employee experience, it was a no-brainer to translate that strategy into accessible and inclusive customer experiences. Jeff has leveraged his own lived experience with a disability to inform his approach to experiential design. This foundational knowledge helps large corporations, institutions, and government deliver an inclusive experience for diverse stakeholders.
Jeff leads the consulting practice at Adaptability Canada and steers the company towards valuable opportunities and long-term growth. He can also be found doing site assessments, writing Inclusive Design Guides, and meeting with customers when called.
Brad Brohman – Business Development
Brad is the President of Brohman & Associates, a general consultancy firm focused on business development and strategy, leadership, and government relations. He consults for organizations in accessibility, technology, higher education, government, and not-for-profits, among others.
Before opening Brohman & Associates, Brad was VP at the Rick Hansen Foundation, COO of a global high-tech company (Kivuto), and held senior positions in both the Provincial (BC) and Federal governments, as well as Sustainable Development Technology Canada, a clean-tech investment foundation.
Brad’s varied work background and law degree offers him the acumen to thoughtfully advise on Adaptability Canada’s strategic direction, contracts, government relations, and software development. His breadth of experience with various stakeholders and ability to judiciously evaluate opportunities helps ADC and its team operate from a position of strength.
Adrienne Ottolino – VP of Operations
Growing up alongside a grandfather with MS, Adrienne saw the trials and tribulations of how the built environment affects one’s way of life. That experience and her education in anthropology shaped her worldview, which said that one way of doing things is not the only way. When the opportunity to work at a company with that same viewpoint came up, Adrienne was excited to get on board.
Since starting with Adaptability Canada in 2015, Adrienne had transitioned in her role from junior analyst and now provides value as Vice President of Operations. In this role she oversees product and service delivery, logistical and administrative tasks, and team management. She has become a ‘catch-all’ that supports any project or task when needed, bringing a sense of organization and compassion with her along the way. Over the course of her career with Adaptability Canada, Adrienne has managed over 25 projects of various natures including supply and installation of accessible products, accessibility auditing and reporting, and research. Adrienne has a talent for bringing the team’s ideas to life and evolving with the needs of the company.
Devin Dushanek – VP of Design
Devin leads the research, design, and auditing teams in
creating inclusive environments that empower individuals and organizations to
thrive now and into the future. He aims to break down barriers in the built environment,
fostering a sense of belonging where everyone feels seen, understood, and has
the agency to shape their experiences.
Devin believes that conscious design can improve lives and
create a more inclusive, sustainable future. He advocates for solutions that
encourage socio-ecological connection, self-expression, and spark meaningful
experiences for everyone. Throughout his career, Devin has been driven by his
curiosity, personal experiences with disabilities, and a commitment to
continuous learning and adaptation. Devin draws upon his architectural
background to develop future-focused solutions. His approach blends
empathy-driven research with an understanding of emerging best practices and
technologies, ensuring solutions address real-world needs for diverse communities.
Lyndsey Thomas – Senior Analyst
Lyndsey brings an education in Architectural Science and hands-on construction experience to the team at Adaptability Canada. Following several years at an architectural firm, Lyndsey has learned how the technical aspects of design and the way people experience a space fit together.
At ADC, she is responsible for conducting thorough site audits and compiling reports for clients. Lyndsey is also one of the lead researchers tasked with collecting data on accessibility and the lived experience that the team uses to inform ADC’s Design Guides. Aside from her work at ADC, Lyndsey runs her own home renovation company which allows her to stay attuned to what it means to bring design elements from the page to the studs.
Trevor Thomas – Senior Analyst
Building on a career of specifications and quality assessment, Trevor has spent the better part of the past 12 years interpreting regulations and applying retrofit solutions in the commercial and institutional building space. These skills easily translated to ADC’s assessment of buildings through the lens of accessibility.
As part of the auditing team, he examines a building’s accessibility against applicable codes, standards, design guidelines and best practices. He works tirelessly to ensure the systemized auditing process is always getting better in terms of fluency, comprehension, and diligence to allow for easier and more efficient property assessments. Trevor makes a point to share the audit report’s information in a way that allows customers to take real steps – however big or small – towards implementing the recommendations.
Cecil Fingal – Account Executive
Following his 27 years in the security industry, Cecil joined Adaptability Canada in 2018 with a talent for co-operating with everyone from street people to CEOs. His experience assessing physical spaces and understanding access to a building also translated well into conducting site audits for ADC’s audit team.
Cecil’s main responsibility now is sales, where he has positioned himself as a dependable resource for his clients and a skilled networker. He has brought on several major clients and continues to find ways to make ADC stand out in the accessibility space. Cecil’s experience in security and his martial arts background give him the focus and patience to plan, execute, and deliver the desired result every time.
Emmery Sabo – Sales & Installation Lead
Emmery’s role at Adaptability Canada is to put the consulting team’s recommendations into action. Taking the lead on installations, Emmery and his team professionally install accessibility equipment such as tactile landings, handicap devices, and universal washroom fixtures.
Emmery is also part of the sales team where he leverages his 20 years in retail advertising and knowledge of project implementation to deliver candid customer service. A passion for bettering humanity is what drew him to ADC, and it’s what has kept him there since 2017. Emmery is both self-sufficient, and an active team player that looks to add value wherever he can.
